Our help desk support provides dedicated, bi-lingual 1-800 assistance to ensure that your customers’ needs are met. Hours of support are flexible but our quotation includes 8:00AM to 8:00PM EST for live assistance and 8:00PM to 8:00AM EST for automated assistance – with next day response. In addition, LoyalMark will handle all inquiries and complaints based on an “agreed upon” action plan developed with you and this includes any escalation procedures.
As part of our monthly fees, LoyalMark provides ongoing technical support including Data Management (from an operational perspective); New program set-up and implementation; and Data extract support.
If you require solutions outside the scope of current LoyalMark options, or if you require new customized reports, our skilled team of programmers will work with you in designing, proposing, and if agreed upon, developing customized solutions unique to your needs.
In terms of training, LoyalMark will typically “train the trainer”, however, alternative training methods can be provided if required. For example, we can train at store level.
Participants are trained on LoyalMark reports, capabilities, and available options. Where applicable, more in depth training is performed for specific audiences. For example, participants may learn about aspects of marketing, and gain an understanding of all program options available in LoyalMark.
Store level training ensures that all employees are trained through the “train the trainers” approach. Alternatively, LoyalMark will provide a quotation to perform in-store training.
During the training, marketing techniques will be explained to ensure that your business is performing at its maximum potential. Gift card displays should be designed to occupy minimal space and create maximum impact throughout the store, and at the point-of-sale. Gift card signage will create awareness of the gift card program you are offering. Signage can be exhibited at the cash register, counter, windows, doors, etc. Also, launch materials should be implemented, including an informative launch package that will be designed to support a program launch and facilitate Retailer sign-up.
